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COOKIE POLICY

Annex Products, the trading company behind the Quad Lock brand, (“we”, “us” or “our”) use cookies and similar technologies, such as pixels, tags or web beacons, in the operation of our websites. For simplicity, in this Cookie Policy we refer to all these technologies as “cookies”. This Cookie Policy should be read together with our Privacy Policy, which explains how we handle your personal information.

Annex Products provides the following websites, which are covered by this Cookie Policy (collectively the “Sites” and each a “Site”):


1. WHAT ARE COOKIES?

Cookies are text files which contain a small amount of data, usually a unique string of letters and numbers. Cookies are stored on and accessed from your device when you visit a website, enabling the site to distinguish you from other users. You can find more information at www.allaboutcookies.org and www.youronlinechoices.eu.


2. HOW DO WE USE COOKIES?

We use cookies to provide certain functionality to the Site (e.g. to remember log-in details and items placed in your shopping cart), to understand and measure the Site’s performance (e.g. to make certain parts of the Site easier to use), and to improve the functionality of the Sites (e.g. to personalise and improve your experience of the Site).

We also use cookies to obtain insights into website traffic through Google Analytics and to determine the overall performance and effectiveness of marketing campaigns from platforms such as Facebook and Google Adwords.

If you are in the UK, EU, EEA, Brazil or California, when you first visit the Site, we will ask your permission to set certain non-essential cookies on your device (i.e. cookies which are not “strictly necessary”). Please see section 3 “How to control the use of cookies” for details of how to reject cookies or change your settings.

Cookies may be set and stored by the Site (first-party cookies). Alternatively, cookies may be set by a third party, for example, by service providers that operate analytics services on the Site (third-party cookies). You can find more information about the types of cookies we use below.

2.1. Strictly Necessary Cookies

These cookies are essential for the Site to function and they cannot be switched off. Strictly necessary cookies are usually set in response to actions made by you which amount to a request for services, such as allowing you to log-in, make a payment, or to set privacy preferences.

Service Name Purpose Duration
Cookie Consent cookieconsent_preferences_disabled, cookieconsent_status Used by the GDPR/CCPA + Cookie Management app to remember your privacy settings 1 year
Shopify checkout_one_experiment, hide_shopify_pay_for_checkout, secret, _shopify_country Used for the store's checkout functionality to ensure that your order is processed correctly Session duration
dynamic_checkout_shown_on_cart 30 minutes
shopify_pay_redirect 30 minutes, 3 weeks or 1 year depending on value
cart_sig, cart_ts, keep_alive 2 weeks
checkout 4 weeks
c, checkout_token, previous_checkout_token, previous_step, remember_me, shopify_pay, tracked_start_checkout 1 year
_shopify_tm Used by Shopify to store your privacy settings 30 minutes
_shopify_tw 2 weeks
_shopify_m, _tracking_consent 1 year
_secure_session_id Used for store functionality before the checkout process 24 hours
cart, cart_currency, cart_ver Used for cart functionality to track your cart contents across pages 2 weeks
_storefront_u Used by Shopify to reflect your login status across pages 1 month
_ab, master_device_id, storefront_digest 2 years
secure_customer_sig 20 years

2.2. Analytics and Reporting Cookies

Analytics and performance cookies help us understand how you access or interact with the Site. They allow us to recognise and count the number of users and to see how users move around the Site, and which features are most popular. This helps us to improve the way the Site works, for example, by ensuring that users can easily find what they are looking for.

Service Name Purpose Duration
Google Analytics _gat Google Analytics is used to tell us how you visited our store and how you use it, in order to make improvements to the purchasing experience 8 hours
_ga 2 years
Hotjar _hjSession{site_id} Hotjar is used to track your path through the store and how you interact with pages, so that we can improve the website experience and find and fix issues 30 minutes
_hjid, _hjSessionUser{site_id} 1 year
Shopify _shopify_d, _shopify_evids, _shopify_ga Used by Shopify to provide reporting on how customers are finding and using the store in order to improve the purchasing journey Session duration
_s, _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t 30 minutes
_landing_page, _orig_referrer 2 weeks
_shopify_y, _y 1 year

2.3. Marketing and retargeting cookies

These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Service Name Purpose Duration
Facebook _fbc, _fbp, fr Facebook is used for advertising purposes 3 months
Google Adwords __ar_v4 Google Adwords is used for advertising purposes Session duration
test_cookie 1 day
NID 6 months
IDE 1 year
_gads 13 months
Google Analytics collect Google Analytics is used to tell us how you visited our store and how you use it, in order to make improvements to the purchasing experience Session duration
_glc_au 3 months
Pinterest _pin_unauth, _pinterest_ct_au, _derived_epik, _pinterest_sess Pinterest is used for advertising purposes 1 year
Reddit _rdt_uuid Reddit is used for advertising purposes 1 month
Snapchat _scid, _sctr, sc_at Snapchat is used for advertising purposes 1 year
YouTube GPS YouTube is used for advertising purposes Session duration

2.4. Functional Cookies

We use functional cookies to improve your experience by making it easier and faster to navigate through the Site. Functional cookies also enable us to retrieve your user preferences when you return to the Site and to personalise your visits. These cookies may be set by third parties.

Service Name Purpose Duration
Disqus dsq__ Disqus is used to provide commenting functionality on the website 9 months
Google Analytics _gid Google Analytics is used to tell us how you visited our store and how you use it, in order to make improvements to the purchasing experience 1 day
Google Optimise _gaexp
Google Optimise is used to run A/B tests where half of our website users see a variation of the site to test that planned improvements work for customers. These cookies record involvement in these ests
90 days
__utmx, __utmxx 18 months
Klaviyo KL_FORMS_MODAL Klaviyo is used for email marketing purposes and these cookies are used to record successful signups to these emails 1 year
__kla_id 2 years
Rebuy _ruid Rebuy is used to provide upsell functionality in the cart 3 years
Tapfiliate tap_vid Tapfiliate is used for our affiliate program 1 year
YouTube PREF YouTube is used to provide sales and how to video content 8 months
Zendesk __zlcmid Zendesk is used to provide online chat functionality 1 year


3. HOW CAN YOU CONTROL THE USE OF COOKIES?

You can withdraw your consent to cookies at any time by altering the settings in your internet browser or via the operating system on your mobile device. For further information about how to do so please see www.allaboutcookies.org.

You can find out how to manage cookies on popular browsers by using the following links:

Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may be unable to access or use certain parts of the Site.

If you have used the Cookie Policy to set your cookie preferences, you can change your Cookie Preferences.


4. CONTACT US

If you have any questions about our use of cookies you can contact our Privacy Compliance Officer at support@annexproducts.com or by mail at:

Annex Products
Como Centre
Level 3 Suite 6A
620 Chapel Street
South Yarra, Victoria,
AUSTRALIA, 3141